This Privacy Policy explains how Alturon ("we", "us", or "our") collects, uses, discloses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Data Controller
The data controller responsible for processing your personal data is Alturon, located in Porto, Portugal. For any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at info@alturon.com. You can also reach us by phone at +1 (415) 415 237-1907 (USA) or +351 918 303 428 (Europe).
2. Information We Collect
We collect and process the following categories of personal data:
• Contact Information: Name, email address, phone number, company name, and mailing address when you contact us through our website forms, email, or phone.
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring website addresses, and other technical information collected through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us via email, contact forms, or other communication channels.
• Business Information: Information about your business needs, project requirements, and service inquiries when you request our services.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR:
• Consent: When you provide explicit consent for specific processing activities, such as subscribing to our newsletter or marketing communications.
• Contract Performance: To fulfill our contractual obligations when you engage our services or enter into a business relationship with us.
• Legitimate Interests: For our legitimate business interests, including website analytics, improving our services, fraud prevention, and direct marketing (where permitted by law).
• Legal Obligation: To comply with applicable laws, regulations, or legal processes.
4. How We Use Your Information
We use the collected information for the following purposes:
• To respond to your inquiries and provide customer support
• To deliver and improve our AI solutions and services
• To send you information about our services, updates, and promotional materials (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our website and services
5. Data Sharing and Disclosure
We may share your personal data with:
• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or serving our users (e.g., hosting providers, analytics services, email service providers). These providers are contractually obligated to protect your data and use it only for specified purposes.
• Business Partners: Trusted partners who collaborate with us to deliver services, subject to appropriate confidentiality agreements.
• Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
• Contact and inquiry data: Retained for up to 3 years after your last interaction with us, unless you request earlier deletion.
• Contract-related data: Retained for the duration of our business relationship and for up to 7 years thereafter for legal and accounting purposes.
• Website analytics data: Retained in anonymized or aggregated form for statistical purposes.
• Marketing consent data: Retained until you withdraw your consent or opt out of communications.
After the retention period expires, we will securely delete or anonymize your personal data.
7. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data when it is no longer necessary or when you withdraw consent (subject to legal obligations).
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@alturon.com. We will respond to your request within one month. You also have the right to lodge a complaint with your local data protection authority.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. We use both session cookies (temporary, deleted when you close your browser) and persistent cookies (remain until deleted or expired). You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or we rely on adequacy decisions by the European Commission. We take steps to ensure that your data receives an adequate level of protection regardless of where it is processed.
11. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately at info@alturon.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise your rights under GDPR, please contact us at:
Alturon
Email: info@alturon.com
Phone: +1 (415) 415 237-1907 (USA) / +351 918 303 428 (Europe)
Location: Porto, Portugal
We are committed to protecting your privacy and will respond to your inquiries promptly and in accordance with applicable data protection laws.
Last Updated: January 2025
Alturon delivers intelligent AI, software engineering, and healthcare technology solutions. We help organizations transform complex challenges into scalable, secure, and data-driven innovations.
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